Shipping & Billing FAQ

Over the past few weeks, you have asked us questions around how we are handling our business in light of COVID-19. We hope this will help answer your questions and concerns.

First, we want to reinforce our commitment – to you, our team and our partners. And, while we are all adapting to these new circumstances, some things remain the same: our belief that plants are a great source of joy and connection, especially in times like these.

We know you are relying on Bloomscape to deliver healthy plants to your door. We also know that you care about the measures we are taking to protect and keep our team and extended community safe while we remain operational.

Our team members’ health and well-being is essential to us. Inside Bloomscape, we are planning and adapting as swiftly and appropriately as possible each day. Bloomscape team members have been working from home and avoiding travel since early March.

We have also worked with our partner greenhouses to ensure elevated sanitation procedures are in place to ensure everyone’s safety including: educational sessions and posting signage about safe behavior, separating work stations, staging break times, and providing sanitation materials. We are supporting some of them with supplies, including hand-wash stations and face masks.

Furthermore, through internal policies and the FFCRA (Families First Coronavirus Response Act), our vendor’s employees have access to paid sick leave as well as paid family leave. They also have expanded access to unemployment benefits, through the CARES Act, if they lose their jobs or are unable to work due to COVID.

We’re continuing to be in close communication with our vendors to understand how COVID-19 is impacting their operations, the steps they are making to continue to keep their employees safe and healthy, and opportunities for us to support these efforts. Ultimately, this will strengthen our mission and commitment to servicing you, our valued customers.

Due to these new measures and a high volume of orders, we are experiencing delays in our normal ship times. See the “When will my order arrive?” section below for details.

We appreciate your patience while we work to get your order to you as quickly and safely as possible.

Orders $75 and over (after any discounts) ship free. All orders under $75 are subject to a flat $7 shipping fee.

When your order leaves our greenhouse you’ll be emailed your tracking number(s) and will be able to track your shipment at track.bloomscape.com.

Most plant orders ship via UPS. After your order leaves our greenhouse, you can sign up for UPS MyChoice to schedule your delivery or update your delivery instructions.

Please try not to leave your plant outside in the winter months. If you live in a colder climate, we recommend signing up for UPS MyChoice to better manage when your new plant friend will arrive.

We take great care in growing, packaging, and shipping your new plants so they’re ready to thrive in your home. This includes keeping them safe while they travel from the greenhouse to your doorstep.

Please Note: Indoor Plants will ship within 2-6 days after purchase, and edible indoor plants will ship within 8-10 days. Bloom Kits will ship within 3-8 days, weather permitting. Care products will ship within 2-4 days. Once your order leaves our greenhouse, it may take an additional 3-5 days to arrive at your door, and you will receive tracking information in your inbox. Most items ship separately, and some orders may ship sooner.

The time it takes for your order to arrive once it has been shipped includes order preparation plus the transit time to your location. To estimate transit time, you can use this map:

Please note that most plants are sensitive to very cold temperatures. In the rare event that your order is delayed due to inclement weather, we’ll reach out and let you know.

Bloom Kits will ship within 3-8 days, weather permitting. Bloom Kits ship on Monday, Tuesday, or Wednesday each week.

If there is inclement weather in your area, we may wait to ship your Bloom Kit until we know we can get them to you safely. We will do our best to keep you updated about your shipment.

If you ordered multiple Bloom Kits, they should all ship together.

Edible indoor plants ship on Tuesdays and Wednesdays each week. Most edible indoor plant orders placed on Sundays before 12 midnight ET will ship the following Tuesday. If your order included other non-edible items, those items may ship sooner.

Cold temperatures can often hinder the health of your plant in transit, so during the colder weather months, we will be augmenting our packaging with insulation. We do everything we can to protect your plant, including adding heat packets and insulation to keep it warm along the way. The insulation is non-toxic and made from recycled denim. It can be re-used for insulation, cushioning, or a dog bed insert… feel free to get creative! For more details about insulation, see the next question.

We use ThermoPod for our insulation, a material that is made in the U.S. from recycled post-industrial materials (such as cotton and denim). The material is made predominantly of cotton and a small percentage of resin to hold the material together. You have a few options as far as what you can do with this material:

Recycle: Depending on your city’s recycling guidelines, you most likely cannot put this material into your regular curbside recycling stream, though it can be recycled at specialized facilities that accept #60 textiles. For our Large and Extra Large plants, there is an additional low-density poly film surrounding the natural fiber insulation, and this can be recycled as well as a #4 plastic.

Compost: While it may take a long time to break down, the natural fiber insulation is technically biodegradable and compostable. Because cotton is a plant, it will naturally go back into the soil from which it was made. The poly film also has a biodegradable additive. If you are wanting to add this to your own personal garden compost, we recommend breaking it up into small pieces to speed along the process.

Reuse: The insulation (with or without the poly film) is non-toxic, hypoallergenic, and has no evidence of carcinogenicity. It can be safely used to insulate buildings or homes, so one option could be to reuse it for that purpose or donate it to a friend or local builder in need of insulation. Some Bloomscape plant parents have also found some creative ways to reuse it, including covering it with fabric to make a cat or dog bed!

Each order may only ship to a single address. Orders shipping to multiple addresses must be purchased separately.

We are not able to accommodate order cancellations or change requests once an order has been placed. However, if you just placed your order, reach out to us here with your request. When completing the Contact Customer Support form, select “I would like to cancel or make a change to my recent order” and we will see whether we can accommodate your request.

We are unable to cancel or make any changes to orders if our team is preparing your order for shipment. Please note that we are not able to place orders on hold.

To receive a notification when your plant is delivered, schedule your delivery, change your delivery address, or update your delivery instructions, sign up for UPS MyChoice.

We are not able to guarantee specific delivery dates or hold orders for a later delivery date at this time.

If your order has already shipped, we recommend signing up for UPS MyChoice, which can help you schedule your delivery. Please keep the health and happiness of your new plant friend in mind, and avoid delaying delivery to later dates if possible.

Not at this time, but we’d love to someday! If you’re interested in getting Bloomscape plants to your doorstep, click here to let us know!

Not at this time, but we’d love to someday! If you’re interested in getting Bloomscape plants to your doorstep, click here to let us know!